Thoroughly enjoyable. The mixture of learning made it easy to follow, didn’t intimidate, and the group work and pair work meant that I had an opportunity to interact with people who I would otherwise never get to speak with. This in itself instilled confidence.

I found the course absolutely brilliant and I have recommended this to all my colleagues. Denise was fabulous and she has given me the confidence boost I need to step into a higher-level role. Overall, I loved the course.

This is one of the best developmental courses I have been on.

I found this to be absolutely brilliant – I came away enthusiastic about the possibility of taking the next step and applying for management roles. I gained many useful insights and practical tools over the 2 days that I know I will be using immediately in my current role and going forwards. Denise was excellent, I can’t rate her highly enough – full of enthusiasm, very engaging and a breadth and depth of knowledge that is to be admired. I wouldn’t hesitate in recommending that other people go on the course if they have thoughts about becoming a manager.

I would highly recommend this course to anyone that wants to step into management or even people that just want a better understanding of management. I feel that I gained a substantial amount from this course and it has given me plenty to reflect on.

The passion and enthusiasm shown on this course was fantastic. This was the most engaging course that I have ever been on as the pacing was almost perfect, making people step out of the comfort zone and really think about how and why people act as they do and gave people the tools to deal with them.